Key Notes
SAP HR and payroll expertise is combined with second- and third-line service support in this functional specialist position. The remit includes incident resolution, supplier performance and improvements across the service lifecycle. The permanent North Greenwich role pays £75,000–£78,000, with a 50% office/home split. UK right to work is required; visa sponsorship is unavailable.
What You'll Work On
- Execute incident and major-incident support activities, managing escalations and system outages to restore business services within agreed service-level targets.
- Work with suppliers on service performance and contractual requirements, coordinating communications with business teams and projects during service transition and operation.
- Analyse incident and request metrics to identify recurring problems, recommend proactive solutions and improve the handling of production defects.
- Manage day-to-day availability across the service portfolio, applying SAP HR functional expertise to the ongoing support and lifecycle of those services.
Why This Role Matters
- TfL business teams depend on available HR technology services; incident escalation and SAP functional support address disruptions within the agreed service-level commitments.
- Recurring production problems can be addressed beyond individual incidents when service metrics identify trends and guide functional or process improvements across the portfolio.
What They Are Looking For
- Qualification: A relevant degree, equivalent technical qualification or demonstrable service-support industry experience is essential; ITSM qualification and/or practical operation is required.
- Experience: The stated criterion is at least three years as a senior functional consultant and a minimum of two SAP implementations as functional expert or SME.
- Technical: Relevant technical skills include SAP HCM, Payroll, Time and Attendance, integration technologies and certification in at least two modules: HCM, Payroll, Success Factors ECC, Success Factors Onboarding or Time Management.
- Stakeholder: Relevant experience includes incident management, complex customer relationships and communicating technical issues within agreed service levels.
- Eligibility: UK right to work is required; sponsorship is unavailable.