Key Notes
Ten years in performance, service assurance, asset management or IT service management is required. You’ll oversee the Proteus contract’s performance obligations, asset data, lifecycle risks, corrective actions and client reporting, using service measures to investigate departures from agreed standards. This is a 15-month hybrid fixed-term role in Redhill.
What You'll Work On
- Govern the Performance Assurance Plan, contractual controls and service evidence.
- Assure asset, configuration and performance data used in reporting and decisions.
- Coordinate lifecycle, residual-life, obsolescence and maintainability assessment.
- Lead issue investigation, corrective actions, dashboards, audits and continuous improvement across technical, operational and commercial teams.
Why This Role Matters
- The Proteus contract requires evidence that TfL ticketing services meet agreed performance measures; service data and assurance reports make departures visible to the client.
- Asset obsolescence and lifecycle risks can affect future service performance; assurance investigations identify corrective actions and assign follow-up before those risks remain unresolved.
What They Are Looking For
- Qualification: Applicants need relevant degree and at least ten years in performance, service assurance, asset, operations or IT service management.
- Experience: Applicants need proven KPI, SLA, assurance-regime and improvement-plan experience.
- Technical: Applicants need knowledge of ITIL, lifecycle and configuration management, service data and auditable governance.
- Stakeholder: Applicants need strong analysis, communication and coordination across client, technical, operational and commercial groups.