Key Notes
Commercial portfolio ownership covers retention, expansion and revenue growth for Zeelo’s strategic accounts. The London role leads complex renewals and executive-buyer relationships, using rider, operational and financial data to support pricing and business cases. Multi-year account plans and cross-functional churn recovery are part of the remit; prior MEDDPICC or equivalent methodology experience is described as ideal.
What You'll Work On
- Own revenue outcomes, retention, expansion and increased share of wallet across strategic customers.
- Lead complex renewal and expansion cycles, negotiations, forecasts and success-metric validation.
- Develop ROI narratives and structured business reviews that connect service performance to customer objectives.
- Manage churn risks, multi-year account strategies and cross-functional action across sales, operations, product and marketing.
Why This Role Matters
- Zeelo's strategic customers use rider, operational and financial evidence in renewal decisions; ROI narratives help connect the service with organisational goals and proposed expansion.
- Zeelo's customer portfolio carries retention and margin targets; recovery plans and Procurement or Finance negotiations address commercial risks across long-term accounts.
What They Are Looking For
- Experience: Relevant experience includes ownership of revenue growth and retention across strategic customer portfolios.
- Experience: Relevant experience includes leadership of complex, multi-stakeholder renewals and expansion cycles.
- Stakeholder: Relevant stakeholder skills include credibility with C-suite buyers and pricing negotiation with Procurement and Finance.
- Technical: Relevant technical skills include ROI construction and analysis of customer, rider and operational data.
- Preferred: MEDDPICC or an equivalent methodology is preferred for renewal and expansion experience.
- Preferred: Tech-enabled services, SaaS, mobility, logistics or high-growth startup experience appears in the optional criteria.