Key Notes
Whitby depot leadership covers driver performance, attendance, wellbeing, rotas, legal compliance and bus-service reliability. The role coaches drivers, monitors operating KPIs and investigates incidents and complaints. Supervisory or management experience in transport or another operational sector is described as ideal; a PCV licence is advantageous, not essential. Occasional evening and weekend support may be needed.
What You'll Work On
- Lead, coach and develop bus drivers through one-to-ones, performance reviews, mentoring and return-to-work processes.
- Manage driver attendance, conduct, wellbeing and employee-relations activity in line with company policy.
- Oversee driver rotas, shift allocation and holiday planning to protect operational coverage and service reliability.
- Monitor punctuality, safety, fuel-efficiency and customer-feedback KPIs and act on underperformance or recurring issues.
- Investigate incidents, customer complaints and operational problems while coordinating with engineering, operations and customer-service teams.
Why This Role Matters
- Bus reliability depends on having trained, compliant and appropriately rostered drivers available for each duty, so the Assistant Driver Manager’s people and planning decisions directly affect service delivery from Whitby depot.
- Attendance, safety and customer-service indicators are reviewed together, making coaching and corrective action material to whether recurring operational problems improve rather than simply repeat.
What They Are Looking For
- Preferred: Supervisory or management experience in bus, transport, logistics or another operational sector is described as ideal.
- Preferred: Performance management, employee coaching and employee-relations experience are described as ideal.
- Preferred: Knowledge of PCV/HGV regulations, driver hours, tachograph compliance and transport legislation is described as ideal.
- Preferred: Strong IT skills, including operational systems and Microsoft Office experience, are described as ideal.
- Preferred: A valid PCV licence is advantageous but explicitly not essential.