Key Notes
UK-wide customer-site travel is part of this hybrid support post, alongside home working and the Derby and Chippenham offices. The engineer provides first- and second-line support for Vehicle Equipment Measurement Systems, including log analysis and fault investigation. Corrective-maintenance experience in rail or another safety-critical transport setting, a Category B licence and willingness to travel extensively are required; health checks apply.
What You'll Work On
- Provide first- and second-line technical support for measurement systems, investigating incidents and system faults affecting service availability and operational performance.
- Analyse system logs and conduct fault investigations, documenting findings and recommendations and monitoring system health to identify emerging problems.
- Resolve client technical queries and work with customers and engineering colleagues on system fixes, enhancements and opportunities to improve the support service.
- Support installations and on-site work across the UK, applying knowledge of the installed equipment and travelling or staying away when required.
Why This Role Matters
- Rail measurement-system users can address service faults through log analysis and technical investigation, restoring the availability and performance of the installed equipment.
- Emerging equipment issues can be identified through proactive health monitoring, allowing customers and support teams to plan system fixes and appropriate on-site intervention.
What They Are Looking For
- Experience: Relevant experience includes corrective technical support in signalling, measurement systems or other transport/safety-critical environments, with safe-working knowledge.
- Technical: Problem-solving, IT literacy and the ability to learn new technologies and systems are sought.
- Preferred: Railway IT, cyber security, Python, industrial software/hardware, electrical engineering and relevant safety qualifications are desirable.
- Eligibility: A full Category B driving licence and health checks are required; PTS training applies where required for site access.