Role Overview
What You'll Work On
- Implement and drive adoption of Swiftly’s public-transport data and operations platform with customers
- Plan onboarding, configuration, training and readiness activities
- Resolve delivery risks and capture feedback for product and process teams
Why This Role Matters
- Help customers reach practical value from Swiftly’s public-transport data and operations platform sooner
- Reduce implementation friction and improve confidence through structured guidance
- Create repeatable adoption practices for future customer deployments
About the Organisation
Swiftly
Provides a transit data platform that improves real-time passenger predictions and gives agencies tools to analyse run-times, headways and on-time performance. The San Francisco company works with hundreds of transit networks across several countries.
Location
Remote, Multiple Locations
Required Skills
Implementation, onboarding, training or customer-success experienceStrong project coordination and customer communicationAbility to understand technical workflows and explain them clearlyCalm ownership of issues, dependencies and competing priorities
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