Role Overview
What You'll Work On
- Support customers and users operating BIXI Montréal’s public bike-sharing network
- Resolve product, service or technical issues across the customer journey
- Document recurring problems and improve guidance or internal workflows
Why This Role Matters
- Protect customer confidence and continued use of BIXI Montréal’s public bike-sharing network
- Reduce disruption through responsive and accurate issue resolution
- Bring customer evidence into product and operational improvement
About the Organisation
BIXI Montréal
Runs Montreal's public bike-share system, a non-profit operating thousands of docked bikes and e-bikes across the city and neighbouring municipalities. One of North America's earliest large-scale schemes, it now records tens of millions of trips annually.
Location
Montreal, Canada
Required Skills
Customer support, technical service or client-operations experienceStrong communication, organisation and structured problem solvingAbility to learn technical workflows and explain them clearlyCalm judgement when managing issues and expectations
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