Key Notes
National account ownership combines commercial performance, service delivery, retention and growth across Veezu’s UK customer portfolio. Reporting to the VP, Commercial Sales, the full-time role has a flexible location with regular customer travel and office meetings as needed. Relevant expertise includes at least five years of field-based key-account management, evidence of account growth and CRM-based performance reporting.
What You'll Work On
- Manage commercial performance, service delivery, retention and growth across high-value UK customer accounts.
- Build client relationships through onsite meetings and reviews of customer SLAs, KPIs and account performance.
- Support tendering, lead re-tenders when required, and onboard new customers with Account Executives, Regional Management and Group Commercial colleagues.
- Maintain CRM records, account plans and reports on engagement, retention risk and expansion opportunities.
Why This Role Matters
- Veezu’s high-value customers have account-specific SLAs and commercial commitments; performance reviews and operational follow-up affect whether their service needs and contract terms are met.
- Existing national accounts provide renewal and expansion opportunities; development plans, re-tender pricing and account-health evidence determine which commercial actions are pursued.
What They Are Looking For
- Experience: At least five years of field-based experience managing high-value key accounts is sought.
- Experience: Proactively managing and growing key customer accounts is sought.
- Stakeholder: Relationship-building through phone, in-person and written communication is sought.
- Technical: CRM use for customer information, activity tracking and performance reporting is sought.
- Domain: Awareness of safeguarding principles is sought.
- Experience: Supporting execution of commercial strategy within an account portfolio is sought.