Key Notes
A portfolio of taxi operators is managed around software adoption, retention, expansion and advocacy in this UK role. The manager combines technical and product guidance with escalation ownership, usage analysis, customer reviews and feedback into iCabbi's roadmap. The page states three to five years in the taxi industry and expects strong system knowledge, relationship management and travel.
What You'll Work On
- Manage a taxi-operator portfolio around iCabbi adoption, customer outcomes, retention, expansion and advocacy.
- Improve platform use through customer visits, interviews, ticket monitoring and education on new feature releases.
- Own customer issues and escalations, coordinating internal resources until the relevant teams reach resolution.
- Provide technical and product guidance so customers can configure and use iCabbi against their business needs.
- Analyse performance metrics and configuration, then carry unmet needs and product feedback into roadmap discussions.
Why This Role Matters
- iCabbi customers use adoption reviews, technical guidance and configuration analysis to address underused features and system issues, affecting how much value they obtain from their dispatch platform.
- iCabbi’s Product team receives unmet customer needs and usage feedback through this portfolio, giving future roadmap decisions direct evidence from taxi operators.
What They Are Looking For
- Experience: The headline lists three to five years in the taxi industry, while the candidate section calls taxi-industry knowledge highly advantageous.
- Technical: iCabbi knowledge sufficient for training and troubleshooting, plus change-management and governance knowledge, is sought.
- Stakeholder: Strong interpersonal and oral and written communication skills are explicitly essential.
- Domain: Understanding taxi operators’ business needs and the benefits of the iCabbi system is sought.